Annette Nay: Mediation

Mediation

Good for resolving family and business disputes!

Dispute Resolution Continuum

Five Problem Solving Methods

The Job of the Mediator

Rules of Mediation

Active Listening

Communicating with "I" Messages

Reframing Issues Positively

Mediator's Tips for Asking Questions

Defining the Issues

Venting

Brainstorming Inventive Options for a Win-Win Outcomes

How to Make Good Decisions

Hints for De-Escalating Conflict

Techniques for Breaking an Impasse

What to Do if They Won't Negotiate

Guidelines for Writing an Effective Agreement

Mediation & Collaborative Problem Solving References

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