Avoidance - Accommodation - Competition - Compromise - Collaboration
Five Problem Solving Methods
Avoidance: I ignore or refuse to acknowledge the existence of conflict.
As a result, " I lose - you lose," because nothing can be done about it.
Accommodation: I do what you want in order to satisfy your needs or wants.
As a result, "I lose - you win," because I had to give up what I wanted or needed.
Competition: Either you or I will win, but not both of us. This is a form of fighting.
As a result, "I win - you lose," because only one can win.
Compromise: You and I both give up part of what we wanted or needed to settle the problem.
As a result, "I win some- you win some," because we were both will to give a little.
Collaboration: You and I work together to find an agreeable solution to the problem.
As a result, "I win - you win," because we were willing to work together.
Collaboration is the best method for solving all problems!
Thomas, Kenneth, (1976). Handbook of Industrial & Organizational Psychology, "Conflict & Conflict Management." Chicago: Rand McNally.
Options Unlimited (1990). Mediation.
Other Mediation Articles
Dispute Resolution Continuum
Stages of Mediation
The Job of the Mediator
Rules of Mediation
Communicating with "I" Messages
Reframing Issues Positively
Tips for Mediators Asking Questions
Defining the Issues
Brainstorming Inventive Options for a Win-Win Outcome
How to Make Good Decisions
Hints for De-Escalating Conflict
Techniques for Breaking an Impasse
What to Do if They Won't Negotiate
Guidelines for Writing an Effective Agreement
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