The Job of the Mediator

Annette Nay, Ph.D.

Copyright 1999

1. Call for a mediation meeting.

2. Get the participants ready for mediation.

  1. This may seem senseless between family members but it does help when things start to turn ugly.
  2. You see that the rules of mediation are kept.
  3. Call a cooling down period if necessary.
  4. This can be anywhere from 5 to 30 minutes.
  5. Don't wait until fists or words are flying.
  6. You should be to this point in the first session of mediation if not at least by the second.

Dispute Resolution Continuum

Five Problem Solving Methods

Stages of Mediation

Rules of Mediation

Active Listening

Communicating with "I" Messages

Reframing Issues Positively

Tips for Mediators Asking Questions

Defining the Issues


Brainstorming Inventive Options for a Win-Win Outcome

How to Make Good Decisions

Hints for De-Escalating Conflict

Techniques for Breaking an Impasse

What to Do if They Won't Negotiate

Guidelines for Writing an Effective Agreement


Annette Nay, Ph.D.

Annette Nay Homepage

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