Dispute Resolution Continuum

 

How do you want your problems to end?

Informal

* Friendly & Inexpensive

AVOIDANCE

COLLABORATIVE

 

____________* * * Think twice before crossing this border!* * *_______________

 

Formal

* Unfriendly & Expensive

RIGHTS-BASED

POWER-BASED

Reference

Options Unlimited, (1990) Mediation.

 

Other Mediation Articles

Five Problem Solving Methods

Stages of Mediation

The Job of the Mediator

Rules of Mediation

Active Listening

Communicating with "I" Messages

Reframing Issues Positively

Tips for Mediators Asking Questions

Defining the Issues

Venting

Brainstorming Inventive Options for a Win-Win Outcome

How to Make Good Decisions

Hints for De-Escalating Conflict

Techniques for Breaking an Impasse

What to Do if They Won't Negotiate

Guidelines for Writing an Effective Agreement



Annette Nay, MS

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