Dispute Resolution Continuum
How do you want your problems to end?
Informal
* Friendly & Inexpensive
AVOIDANCE
- Avoiding or Forgetting
- Fighting
- Fussing & Bickering
COLLABORATIVE
- Calm Discussions
- NEGOTIATION
- 3rd Party Intervention
- MEDIATION
____________* * * Think twice
before crossing this border!* * *_______________
Formal
* Unfriendly & Expensive
RIGHTS-BASED
- Mini-Trials
- Early Neutral Evaluation
- ARBITRATION
- Settlement Conference
POWER-BASED
- LITIGATION
- File Suit
- Boycott, Strikes, & CIVIL DISOBEDIENCE
- Feuding, Friendship Dissolved
- SEPARATION & DIVORCE
- ASSAULT & MURDER
- WAR
Reference
Options Unlimited, (1990) Mediation.
Other Mediation Articles
Five Problem Solving Methods
Stages of Mediation
The Job of the Mediator
Rules of Mediation
Active Listening
Communicating with "I" Messages
Reframing Issues Positively
Tips for Mediators Asking Questions
Defining the Issues
Venting
Brainstorming Inventive Options for a
Win-Win Outcome
How to Make Good Decisions
Hints for De-Escalating Conflict
Techniques for Breaking an Impasse
What to Do if They Won't Negotiate
Guidelines for Writing an Effective
Agreement
Annette Nay, MS