Active Listening

Annette Nay, Ph.D.

Copyright 1999

  1. Most people do not truly listen. They are too busy planning what they will say when the other person pauses.
  2. Active listening is an art that takes practice, but it is not hard.
  3. This skill involves listen to everything the other person says, and trying to understanding it fully.
  4. When the other person speaks, give your full attention and look her/him straight in the eyes.
  5. To understand what is said fully, the listener needs to rephrase what s/he thinks s/he heard. We each come from different backgrounds and have been taught differences in meanings to situations and even subtle differences to the meaning of words. These differences, individuals may not see things from the same point of view. Rephrasing will help you to find out if you truly understand what the other person is saying.
  6. If you rephrase what has been said and the other person says, "No that's not it!" Then listen for more information or ask questions to help you understand. Then when you think you understand fully, then you say, "Then what you are say is  . . ."   When the speaker finally agrees with you then you nave actually communicated and active listening has been a success.
  7. Example:

Annette Nay, Ph.D.

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